Privacy Policy.

Who we are

Art of Holidays Mauritius is a Destination Management Company based in Mauritius, operated by [NOM_ENTITE_LEGALE], registered in Mauritius under company number [NUMERO_REGISTRE], with its registered office at [ADRESSE_COMPLETE].

For any privacy-related question, you can reach us at reservation@artofholidays-mauritius.com.

Information we collect

We collect personal information when you fill in a form on our website, contact us by email or WhatsApp, or browse our pages.

Information you provide

• First name, last name and title
• Email address and phone number
• Country of residence
• Travel dates, preferences and destinations of interest
• Number and age of travellers
• Any other information you choose to share with us

Information collected automatically

• IP address and approximate location
• Browser type, device and operating system
• Pages visited, time spent and referring website
• Cookies (see section 6)

How we use your information

We use your personal information to:

• Respond to your inquiries and design your tailor-made itinerary
• Send you quotes, travel proposals and confirmations
• Process your bookings with our hotel and service partners
• Improve our website, services and customer experience
• Comply with our legal obligations under Mauritian law

We never sell your personal data to third parties.

Sharing with partners

To deliver your trip, we may share strictly necessary information with our trusted partners (hotels, transfer providers, tour operators, airlines) located in Mauritius, Rodrigues, Réunion, Seychelles, Madagascar or other destinations.

These partners are contractually committed to handling your data confidentially and only for the purpose of delivering your trip.

Data retention

We keep your personal information only as long as needed for the purposes described above, and in compliance with applicable Mauritian regulations:

• Inquiries without booking: up to 24 months
• Confirmed bookings: up to 10 years (legal accounting requirement)
• Marketing communications: until you unsubscribe

Cookies

Our website uses cookies to ensure proper functioning, analyse traffic and improve your browsing experience.

• Essential cookies: required for the website to work
• Analytics cookies: to understand how visitors use our site (anonymised)
• Marketing cookies: only with your explicit consent

You can manage or refuse cookies at any time through your browser settings.

Your rights

Under the Mauritius Data Protection Act 2017, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right of rectification — correct any inaccurate information
• Right to erasure — request deletion of your data
• Right to object — refuse processing for marketing purposes
• Right to portability — receive your data in a structured format

To exercise any of these rights, contact us at reservation@artofholidays-mauritius.com. We will respond within 30 days.

Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no system is 100% secure, and we cannot guarantee absolute protection.

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version is always available on this page, with the update date clearly indicated.